Delivery Information

Additional Surcharges for Exceptional Activities 


The Clickandone checkout shipping fee is only a basic one that is calculated according to the country of destination and does not include extra charges that the express company may apply for things such as remote area fee, elevated risk fee etc.


Please note that this is not an extra fee from Clickandone and that any additional surcharges are applied by the express company.


 What is Air Mail delivery?


Air Mail delivery of Clickandone  electronics is a cheap, safe way of sending goods in small packets by air freight. Packets are first delivered by truck from China to Hong Kong, and then entered into a special registered Air Mail system in the Airport.


How long does the delivery take?


Around 10-20 days to your door, after dispatch from the Clickandone warehouse (allow up to 1 week for dispatch, after QC inspection and packing, dependent on item and quantity).


Can I track the shipment?


Yes: You can track your Air Mail shipments online using the Hong Kong Post website here on Singapore Post website here.


Click here to find a list of national post offices offering online tracking in the destination of your goods.


Is the shipment insured?


Yes, Clickandone will guarantee against delivery exceptions and damage in transit. Delivery issues are rare with this systematic, professional service, and goods are packed securely by Clickandone.


Do I have to pay import taxes?


Whenever you are importing, you may be liable for duties or taxes when the goods arrive in your country's Customs. The rules are different in every country and we advise you to check in advance. In countries with strict Customs regulations, shipments arriving in Postal packets typically experience fewer clearance delays / charges than courier shipments.


What kind of items can go through this Air Mail option?


Any of the items you see listed (except pure battery) can be shipped to you / your customers by Air Mail. However, there is a total weight limit per package of 2kg. Above this weight, only courier options will be available.