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Please follow the below mentioned steps:
Please Click clear images of the product showing damages.
Email us the images.
Explain the exact detail of the damage/defect and the status of the package that you received.
The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
We will request you to send the product back to us (we pay the cost)
Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
Clickandone Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Clickandone store credit.
Clickandone is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
No Cancellation or Return on wrong selection post delivery. All customers are requested to check specifications/configuration requirements in case of electronic products.
Clickandone Return Policy is implied only where the product has defect or damage. Cases where the wrong selection was made by the customer, will be considered discretionary returns and may attract Cancellation/Restocking charges