Terms & Conditions

Clickandone.ltd guarantees all products bought from us within a 12-month warranty against defects in quality.  


PROLOGUE:


This article is about the warranty on products you buy from Clickandone.com   All goods offered from Clickandone are checked for quality, including checks of the appearance of each product, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.    Clickandone is willing to communicate openly, promptly, and carefully with all customers inin casef any issues concerning received goods.    If you are a customer with goods that seem to have a problem, please contact us before initiating complaints with Paypal or your credit card provider. Usually there is a memethod toesolve your issue quickly and make you satisfied!  


NOT INCLUDED IN THE WARRANTY: 


The warranty does not include any type of:   - Technical support on the product’s installation or usability   - Advice on  product's configuration or any software issues   - Recommendations that have to do with how to connect products or compatibility    - Software/OS updating or firmware flashing as itit voidslickandone’s warranty   - Product issue diagnostic and troubleshooting advice  


When is the beginning of the 12 Month Warranty? 


The warranty period begins by the time the goods are delivered by the initial consignee. In case of resellers, this is when the vendor receives the goods from Clickandone.ltd. The period is exactly 365 days from that time. For example, a product on the 365th day can actually be covered, but a product on the 366th can no longer be covered.  


In case delivery methods or destinations that don’t feature confirmed delivery tracking date, we will take the assumption that the warranty period starts on the 30th day after we sent out your order.  


Who pays for the returnings etc.?  


  • Cost of shipping a possible faulty item back  will be paid by the customer and it can’t be reimbursed. 
  • Costs of China internal freights, import duties, and also restocking process on the Hong Kong or China sides: remised for faulty products and paid by Clickandone.ltd in full. What we mean by thatis that our QC engineers will be testing the products that you ship back and, if they confirm the products are actually faulty, we will the pay the damages (repair, replacement, credit or refund). However, for the products that are tested and are approved to be in good working condition, Clickandone will not accept any responsibility and may charge you with a restocking fee at our own discretion. Functional products will not be reimbursed. 
  • The cost of shipping the repaired item back to the customer from China is of course paid by Clickandone in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if possible to ship back to you the repaired item. 
  • If a product cannot be repaired then the price of the original product will be refunded in the form of credit in your Clickandone account under specific circumstances. You can use the credit for a brand-new replacement or maybe a different product. 
  • In case of any new import duty or sales tax for the consignee for the returned repaired products sent from China is their own responsibility as per the usual policies.  


Under what circumstances the Returns/Compensation are not approved by Clickandone? 


Here are presented the instances where a customer will not be able to return and/or compensation:  


 - Unapproved returns or returned products not processed through Clickandone’s RMA procedure;   - Products that the warranty period has expired  - Received returned products that are damaged because of an inadequate return packaging   - Products that have been approved to be returned through our RMA procedure but have been confirmed by our QC engineers not to be broken and indeed well-functioning after testing, will not be returned to the buyer, unless he pays for ththe returnhipping;   - Physically damaged or broken goods caused by misuse or mishandling, subjects to manufacture technical test result  - Returns of your unwanted, unsold yet functional products;   - Products bought by mistake.  The customer isis responsibleor choosing the right product,  for instance:  


  • The "correct" desired memory capacity
  • The "right " feature or product or compatibility
  • Color
  • Garment size
  • Screen size
  • Touchscreen type
  • Digital TV format (DVB-T/ATSC/ISDB-T )
  • GSM band
  • NTSC/PAL color region
  • Software version


We will send you exactly what you have ordered, so please make sure you have read the descriptions carefully before buying a product. If the receiver of a delivery refuses or fails to accept a delivery for any short of reason, including refusal to comply with customs clearance/costs or just having an incorrect address, Clickandone will not accept any liability and the customer will not be eligble for compensation.